Exim Bank Tanzania Limited, established in 1997, is one of the country’s prominent financial institutions, contributing significantly to Tanzania’s banking landscape. With a primary focus on providing innovative banking solutions, Exim Bank serves both individual and corporate clients through a range of services, including retail banking, corporate banking, SME banking, and international trade finance. The bank’s headquarters is in Dar es Salaam, with an extensive network of branches across major regions in Tanzania. Exim Bank has established a strong reputation for its customer-centric approach and commitment to technological innovation. Through digital banking platforms, such as mobile and online banking services, it has made banking more accessible to a broader population, supporting Tanzania’s financial inclusion efforts. The bank’s products are tailored to meet diverse customer needs, including savings and current accounts, loans, mortgages, and investment services. Moreover, Exim Bank is notable for its international presence, with operations extending beyond Tanzania’s borders into several African countries, including Comoros, Djibouti, and Uganda. This expansion highlights Exim Bank’s ambition to position itself as a leading regional bank in East Africa. The bank is also involved in various corporate social responsibility initiatives, focusing on areas such as healthcare, education, and community development, reinforcing its role as a socially responsible entity.
Relationship Manager
REPORTING TO: Regional Manager – Lake Zone & Coastal Region
RESPONSIBLE FOR: Business Development/ Relationship portfolio management
DEPARTMENT: Corporate and Institutional Banking
REGION: Dar Es Salaam
HOURS OF WORK 8am – 5pm Monday to Friday.
Additional hours as required by workload
PURPOSE OF JOB:
• The purpose of the role is to build and manage rapport with corporate clients so as to ensure optimum customer
acquisition, retention and income generation from sales of all appropriate Assets, Liability and Cash management products of the bank
• ‘Best in Class’ Relationship Management with Corporate – ‘Strengthening bank’s brand in the Corporate arena
• To generate Revenue Pools for the bank through Corporate sales, leading to fee based income & CASA – ‘contribution to the bottom line’
• Ensuring delivery of industry-leading customer service, premier on boarding experience and advisory service to new and existing Corporate Customers.
KEY RESPONSIBILITIES
To manage the development of prudently priced assets, cost effective long term liability with reputable companies and organizations in order to ensure Bank’s maximum profitability
To identify and develop a target pipeline and aggressively market for new profitable status customers from the identified target sectors
Maintain high professional standards and strive to provide quality services and competitive pricing to clients
Cultivate good rapport with corporate clients and ensure, the bank becomes the choice for their Investment and banking
Continuously identify and exploit cross selling opportunities that embed the bank and its products with customer needs
Establish quality profit earning customer relationship within the target market
Ensure compliance to Know Your Customer (KYC) and Anti Money laundering (AML) requirements in all dealings with existing and potential customers
Mentoring junior members of the team
OTHERS:
Good people management skills
Good written and spoken skills in English and Swahili
Strong credit analysis, documentation and relationship management skills
Ability to assess customer needs and develop products that suits their needs
Experience in structured trade finance, syndication and project financing will be an added advantage
Posses in-depth understanding and knowledge of Corporate Banking Products
Proven sales experience in a client relationship role within corporate banking
Ability to work to deadlines with proven time management skills
Willingness to travel
FINANCIAL RESPONSIBILITIES:
Manage your resources effectively and within budget
INDEPENDENT DECISIONS:
Set challenging performance and business objectives
Work to your peoples’ strengths and instill in them the passion and commitment to deliver an exceptional service
QUALIFICATIONSBachelor’s degree in business studies/economics/accounting or any other related
EXPERIENCE AND QUALITIES:
At least 5 years’ experience in the banking Industry and exposure to Retail Banking Business environment